Please review the following reservation policies before requesting or confirming any service with FlyUp Cancun.
These Reservation Policies apply to all services offered by FlyUp Cancun, including private charter flights, scenic air tours and other aerial experiences. By requesting or confirming a service, you acknowledge and accept the conditions described on this page.
All reservations are subject to availability and operational review. Submitting a quote request or contact form does not guarantee a confirmed booking. A reservation is considered confirmed only after availability has been verified and confirmation has been provided by our team.
Flight availability may vary depending on aircraft scheduling, operational factors, route feasibility and weather conditions. FlyUp Cancun reserves the right to accept, decline or modify a requested service based on operational requirements.
All prices, estimates or quotations provided through the website, by email or by direct communication are subject to confirmation. Final pricing may vary depending on route, passenger count, requested schedule, availability and specific service requirements.
Payment terms may vary depending on the type of service requested. In some cases, an advance payment or deposit may be required to secure a reservation. Full payment conditions, deadlines and accepted payment methods will be communicated during the booking process.
Requests for changes to an existing reservation, including schedule adjustments, passenger changes or route modifications, are subject to review and availability. Additional charges may apply depending on the nature of the requested change.
Cancellation conditions may vary depending on the service booked, the notice period and the operational commitments already made. Any applicable cancellation terms, refund conditions or administrative charges will be communicated at the time of booking confirmation.
All flights are subject to suitable weather conditions and operational safety requirements. FlyUp Cancun reserves the right to reschedule, delay or cancel a service if conditions are considered unsafe or unsuitable for operation.
Passengers are responsible for providing accurate information during the reservation process, including contact details, passenger count and any relevant requirements. Passengers are also expected to comply with instructions provided by the operator before and during the service.
Any special request, including specific schedules, additional arrangements or customized service details, is subject to availability and confirmation. FlyUp Cancun will make reasonable efforts to accommodate such requests whenever possible.
FlyUp Cancun shall not be held responsible for delays, changes or cancellations caused by circumstances beyond its reasonable control, including but not limited to severe weather, airport restrictions, governmental actions or other force majeure events.
FlyUp Cancun reserves the right to modify operational details when necessary for safety, logistics or service continuity. To the maximum extent permitted by applicable law, FlyUp Cancun shall not be responsible for indirect losses, incidental damages or disruptions arising from circumstances outside its control.
If you have questions regarding these Reservation Policies or need more information about your request, please contact our team.